Introduction
This privacy policy outlines how The House & Hearth collects, uses, and safeguards your personal information when you visit our website at thehouseandhearth.com or use our services. Our coastal venue combines seafood dining with a dedicated offline poker environment, including an indoor breeze card lounge, outdoor poker tables, and relaxed friendly chip play overseen by professional hosts.
We respect your privacy when you browse our pages, explore details about our card room and poker tables, enquire about tournament-style chip sessions, or submit any form for dining or poker seat reservations.
Scope of Policy
This policy applies to all users of thehouseandhearth.com who reside in Australia. It covers every part of our land-based Gold Coast operation, including:
- Restaurant dining bookings made through our online reservation forms
- Seat requests and table allocations for our breeze card lounge and coastal offline poker sessions
- Outdoor poker table enquiries, friendly chip play experiences, and private group card room bookings
- Sunset event reservations that pair our seafood menu with curated chip-based card play
- All digital contact forms, including general questions submitted via the Contact Us page
It does not apply to any services or experiences run by other venues or online platforms. The House & Hearth focuses exclusively on in-person, offline poker-style entertainment, with recreational chip play and coastal card lounge hospitality only.
Information We Collect
We collect only the personal details you voluntarily provide when you interact with our seaside restaurant or card lounge through thehouseandhearth.com. This may include:
- Your full name, so we can secure your dining table or offline poker seat
- Your contact number, to confirm bookings or clarify details about dining times, card room availability, or tournament chip sessions
- Your email address, used for confirmations and any updates you have requested
- Preferred booking date, time, and group size for restaurant reservations or breeze card lounge sessions
- Any additional notes you choose to share in enquiry fields, such as accessibility needs, preferred poker table format, or special event requirements
We do not intentionally collect sensitive information through our online forms. Please avoid submitting unnecessary personal details when requesting a table or a place at one of our poker tables.
How We Use Your Data
Your information is used solely to support your experience at The House & Hearth, both in the restaurant and in our card lounge. In particular, we may use your details to:
- Process and manage dining reservations in our coastal restaurant
- Arrange and confirm offline poker seat reservations at specific poker tables in the breeze card lounge
- Coordinate outdoor poker table setups and friendly chip play sessions for your group
- Respond to questions about our seafood menu, card room format, chip sets, and event schedules
- Send booking confirmations, reminders, or essential updates relating to your visit
- Provide updates or news you have explicitly requested, such as upcoming card lounge events or special chef menus
We do not send marketing messages without your explicit consent. If you opt in to receive coastal hospitality updates or card lounge highlights, you can opt out at any time using the instructions provided in those communications.
Data Security Practices
We take practical steps to protect the personal information you share when planning a visit to our beachfront restaurant or card lounge. Our measures include:
- Using secure Australian-based website hosting with reputable infrastructure providers
- Applying HTTPS protocols to encrypt data in transit between your browser and our site
- Restricting access to reservation details to authorised team members who coordinate dining and poker table layouts
- Conducting routine reviews of our data handling processes to ensure they align with Australian privacy expectations
While no digital system can be guaranteed as perfectly secure, we continuously refine our safeguards to match the needs of our restaurant operations and coastal offline poker environment.
Third-Party Sharing
The House & Hearth does not sell, rent, or trade your personal data. We share your information only in limited circumstances, such as:
- With trusted service providers who support our website or reservation systems, strictly for the purpose of managing bookings for dining, card lounge sessions, and events
- When required to do so under Australian law, regulations, or lawful requests from relevant authorities
Any third parties that assist us are expected to protect your information and use it only to deliver the services we request, such as maintaining secure reservations for specific poker tables or coordinating group events that include chip-based card play.
Access & Correction
You are entitled to request access to the personal details we hold about you, and to ask for corrections if any information is inaccurate, incomplete, or outdated.
For example, you may wish to update the contact number associated with recurring dining bookings, adjust the name on a reserved seat in our breeze card lounge, or clarify details for a sunset event involving outdoor poker tables and friendly chip play.
To request access or correction, please contact our management team using the details provided on the Contact Us page. We may need to verify your identity before actioning a request.
Policy Updates & Contact
Our privacy practices may evolve over time as we refine our coastal dining offering, expand our breeze card lounge, or respond to changes in Australian privacy laws and best practices.
We may update this privacy policy periodically to reflect these changes. When we do, the revised version will be published on this page with the updated effective date.
If you have any questions about how we handle your information in relation to restaurant bookings, offline poker seat reservations, outdoor poker tables, or sunset chip sessions, we invite you to contact us through the details listed on our Contact Us page.
By continuing to use thehouseandhearth.com or by submitting reservation forms for dining, card lounge experiences, or events, you acknowledge that you have read and understood this privacy policy as it applies to The House & Hearth in Australia.